Frequently Asked Questions
Everything you could ever want to know about us!
But hey, missing something? Send us a note!
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We serve all of Kansas and Missouri, and well beyond.
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Our fleet currently consists of three sedans, two SUVs and two vans.
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We can take up to 4 in a sedan, and up to 7 in an SUV or van. We can also reserve multiple vehicles for larger groups.
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Luggage capacity will vary based on the number of passengers and type of vehicle selected; please contact us for our expert opinion.
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If you selected ‘Meet & Greet’ service, your driver will be waiting for you by the escalators inside the terminal.
For standard curbside pickup, your driver will be in the waiting lot and will text you our easy pickup instructions when you land. To avoid congestion and eliminate the need to cross traffic, we typically meet our curbside passengers down on the end by column ‘1M’.
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Traditional rideshare services are often unreliable, whereas we won’t cancel on you last-minute. The service we provide is akin to that of a limo or black-car service, but without the stuffy environment or prohibitive high cost.
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We’ll accept a reservation as far in advance as you’d like.
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You’ll always receive an email or text message from a company representative when your trip is confirmed. Please note: the automated booking email does not serve as official confirmation.
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We do require a card on file to book a reservation, but final payment can be made by cash, card or Venmo. To pay by card, just click ‘View Price Summary’ from your confirmation page.
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If you’ve already received confirmation from a company representative, fear not: ‘pending’ status simply means your driver has not yet been assigned, but your ride is absolutely confirmed.
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You’ll receive automated text messages when your driver is headed your way and when they’ve arrived.
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To see your driver’s contact information and access the live tracking map, just click the link in our automated text message or click ‘View Ride Status’ from your confirmation page. You can also share either of these links with a friend or loved one to follow along while your trip is in progress.
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Absolutely, our drivers always look for opportunities to make your trip easier and more comfortable.
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Absolutely – we’re known for our reliability during the late-night and early-morning hours of the day. Booking in advance is recommended for all trips, but especially for those off-hours requests.
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Yes, we’re always happy to assist last-minute if we have a driver available; however, we strongly recommend booking in advance whenever possible.
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Yes. Whether your flight is on-time, early or delayed, we’ll keep our eyes on it and be there when you land.
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Absolutely! We offer ‘Meet & Greet’ airport arrival service for a small additional fee.
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Yes; however, please ensure all food items are contained and all drinks have secure lids – thank you!
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We won’t charge a cleaning fee for minor crumbs and liquid spills; however, a cleaning fee may be charged if any major spills sideline your driver for an extended period of time. Naturally, cleaning fees will vary based on severity.
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Our cancelation policy will vary based on the nature of your trip. For standard non-event trips, we typically don’t charge a cancelation fee as long as your driver hasn’t yet departed for your pickup location; however, concerts and sporting events require more notice. We’re reasonable folks – if you fear you may need to cancel, please let us know ASAP and we’ll work with you to achieve a fair solution.